This is the "Interlibrary Loan (ILL)" page of the "How Do I Request an Item? " guide.
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How Do I Request an Item?   Tags: circulation  

Last Updated: Oct 5, 2017 URL: http://law.umaryland.libguides.com/request_item Print Guide RSS Updates

Interlibrary Loan (ILL) Print Page
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What is ILLiad?

ILLiad is the electronic system used to request Interlibrary Loan, Article Requests or Book Retrieval Services.

 

*Note*

Due to authentication purposes, patrons must provide their University of Maryland email account information in order to request items via ILLiad.

 

Who Can Use ILL?

  • Eligible users of Interlibrary Loan Service include currently enrolled or employed UMD faculty, staff & students
  • To use this service, you must be a registered user of ILLiad.
 

Interlibrary Loan ILLiad FAQs

What is Illiad?  ILLiad is the electronic system used to request Interlibrary Loan, Article Requests or Book Retrieval Services.

Who can use Illiad?  Eligible users of Interlibrary Loan Service include currently enrolled or employed UMD faculty, staff & students

How can I request an item?  To request an item using ILLiad, you must first register on our First Time Users Registration Page. Due to authentication purposes, patrons must provide their University of Maryland email account information in order to request items via ILLiad.  You will then be logged into ILLiad where you can enter your request information in the appropriate web form.

When should I use Illiad?  Use ILL to request materials that are "unavailable" from libraries within the University of Maryland System of Libraries (USMAI).  Unavailable items include materials that are:

  • not owned by USMAI
  • checked out
  • at the bindery
  • missing
  • lost
  • not on the shelf
  • cannot be retrieved by the user within a reasonable amount of time.
 

ILLiad Statuses

Awaiting Conditional Processing A lending library has placed a 'condition' on this request and has sent us a message asking for clarification or is asking if we are willing to comply with special conditions such as restricted use, and cost before they will lend the item.
Awaiting Customer Contact The requested item has arrived from the lending institution and is being processed, but the user has not been informed yet that the item has arrived.
Awaiting Direct Request Processing Requests should only remain at this status for a few seconds. Sometimes requests may remain here too long depending on the ILLiad system. If your request main at this status for over 1 day please contact us.
Awaiting Unfilled Processing The requested item was not filled by any of the possible lending libraries for various reasons. We will identify additional potential lenders and send the request again unless the user 'Not Wanted After Date' has expired. We will also determine whether to resubmit the request based on the reasons given by lenders for not filling the request. It the request is cancelled at this point, the cancellation notice sent to the user will briefly explain why the request was not filled.
Cancelled by Customer The library user cancelled this request and no longer requires the requested item.
Cancelled by ILL Staff A member of the ILL staff cancelled the request. Requests cancelled by the user must also be cancelled with lending libraries by the ILL staff. ILLiad sent an email to the user explaining why the request was cancelled.
Checked Out to Customer The requested interlibrary loan item has arrived, been processed by ILL staff, and checked out to the user. Until the item status changes to 'Checked In', the user is responsible for the item. Users may view these items from their ILLiad record by selecting "Checked Out Items'.
Customer Notified via E-Mail The requested item has arrived, been processed by the ILL staff, and the user has been notified of its availability and method of delivery via ILLiad's automated e-mail. E-mail notice is the default method of notification for users.
Delivered to Web The requested item has arrived, been processed and posted to the user's personal ILLiad page where it may be viewed and/or downloaded using Adobe Acrobat.
Item Checked In The item was borrowed from another library, returned by the user, and checked in by staff.
Item Returned The item has been returned to the lending library.
Odyssey Document Received The item has been received electronically by TMLL. Notify usimmediately if any item remains at this status for more than 1 day.
Request Finished The entire request process has been successfully completed. Requests with this status are archived under 'Request History'.
Request in Processing This request is being processed at this time (real time) by ILL staff.
Request Sent This request has been sent to possible lenders and we are waiting for the item to be shipped to us. ILL requests remain at this level until the item is received. Each appearance of this status for the same request represents the number of times the request has been submitted to lending libraries. The number of times a request is resubmitted is determined by the user's 'Not Wanted After Date', the reasons libraries denied our requests and the number of available lenders.
Submitted by Customer This request has been submitted by the customer and is waiting processing by the ILL staff. This status is automatically assigned and moved to the next stage of processing by the ILLiad system.

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